How Coca-Cola sought to understand senior shoppers

Coca-Cola, the beverages company, sought to better connect with senior shoppers by delving into their shopping behaviours and product preferences.

While the marketing and advertising industry at large obsesses over how to engage fickle younger consumers, The Coca-Cola Company – home to many of the world’s most iconic beverage brands – was looking in another, potentially more lucrative direction: toward seniors, better known as consumers between the ages of 60 and 80.

In aging societies, this group is becoming more influential than ever, even as it is often overlooked by brands trying to win over youth. While Coca-Cola has always been a brand associated with exuberant youth, the company knows it cannot afford to overlook the power of senior...

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