For the Australian superannuation fund, Health Employees Superannuation Trust Australia (HESTA), purpose matters.
Lisa Samuels, Executive – Marketing Strategy for HESTA, told the Customer Experience Innovation and Tech Fest in Melbourne: "I believe purpose is critical from a brand perspective. But if you don't believe it matters from a brand point of view, there's no doubt that it matters from an individual point of view."
Samuels says rooting an organisation such as HESTA in brand purpose is the only way forward in the competitive, uncertain and ambiguous environment today's businesses operate in. And the two groups of people impacted most...