Finding the sweet spot of contextualised communication

Recent news surrounding the use of consumers' personal data has re-framed the debate around privacy, and with new legislation set to change the rules, companies need to be prepared to re-think communications.

The digital industries, being relatively young, have not had to deal with a lot in the way of legal roadblocks. A lack of rules is an advantage when you’re breaking new ground, after all; but despite decades of plain sailing, moving fast, and not minding too much if things get broken, the public can think quite differently.

The term ‘digital industries’ is in any case so broad as to be close to meaningless. How does one compare the financial predicament of a now digital-first company like the Guardian, which has survived the transformation from a legacy publication primarily to a...

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