Why it matters
Advertising strategies are in flux as the pandemic disrupts consumer habits and transforms entire industries. Marketers that can tap into the emotions of consumers, and provide the necessary blend of comfort and information, will be best-placed to make an impact.
Takeaways
- Empathy is always an important quality for a brand to demonstrate but has assumed greater importance during the pandemic.
- High production values may not be achievable under social distancing, but user-generated content has the added benefit of being genuine and authentic.
- Brands that are directly impacted by the pandemic – such as travel and tourism companies...