Lloyds Clapham Junction
Agency: M Worldwide
Executive summary
For Lloyds Bank branches to be relevant, it was clear that the proposition had to evolve. A new site in Clapham Junction was the impetus to work with M Worldwide to create a new customer experience and design concept.
Its success is way beyond Lloyds' expectations – the results are testament to its effectiveness in terms of service levels, design, and overall experience. Combined, they are proof positive that customers are getting a personalised service that addresses their needs, that the branch is significantly over performing versus the control group, and...