Lloyds Clapham Junction

This case study describes how Lloyds Bank, a UK bank, opened a Clapham Junction branch with a new design focused on meeting consumer needs.

Lloyds Clapham Junction

Agency: M Worldwide

Executive summary

For Lloyds Bank branches to be relevant, it was clear that the proposition had to evolve. A new site in Clapham Junction was the impetus to work with M Worldwide to create a new customer experience and design concept.

Its success is way beyond Lloyds' expectations – the results are testament to its effectiveness in terms of service levels, design, and overall experience. Combined, they are proof positive that customers are getting a personalised service that addresses their needs, that the branch is significantly over performing versus the control group, and...

Not a subscriber?

Schedule your live demo with our team today

WARC helps you to plan, create and deliver more effective marketing

  • Prove your case and back-up your idea

  • Get expert guidance on strategic challenges

  • Tackle current and emerging marketing themes

We’re long-term subscribers to WARC and it’s a tool we use extensively. We use it to source case studies and best practice for the purposes of internal training, as well as for putting persuasive cases to clients. In compiling a recent case for long-term, sustained investment in brand, we were able to support key marketing principles with numerous case studies sourced from WARC. It helped bring what could have been a relatively dry deck to life with recognisable brand successes from across a broad number of categories. It’s incredibly efficient to have such a wealth of insight in one place.

Insights Team
Bray Leino

You’re in good company

We work with 80% of Forbes' most valuable brands* and 80% of the world's top top-of-the-class agencies.

* Top 10 brands