E.ON: Smart meters
Michon
Client: ConsultancyCategory: 2 Print (Consumer)
Executive summary
Smart meters help people track energy usage in their home and send meter readings automatically to energy companies. There are lots of benefits to having a smart meter and the Government is urging energy companies to install them nationwide over the next ten years. This doesn't begin until 2014 but E.ON wanted to do trials to get a head start in developing a customer journey and experience that would set them up for a successful customer centric roll-out when the time came.
Michon created a direct...