Dimension Data

This case study details how Dimension Data, a provider of information technology services, improved client loyalty by modernising its web portal to create the Manage Centre.

Dimension Data

Agency: Prospect

Executive summary

The project for Manage Centre commenced in late 2014 to support Dimension Data's plans to expand its services into clients' data centres. Dimension Data recognised that to be competitive, it required a new client portal. Its existing portal provided clients with a complex, technical interface based on ticketing data and physical infrastructure records. With the advent of cloud solutions and digitalisation, clients' expectations are evolving: as organisations move from being technology managers to technology consumers, their focus has shifted to business outcomes - they care less about how well their servers are running,...

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