Chipping Away At Brand Equity
Laurie YoungPricewaterhouseCoopers UK
Brands are probably the most enduring and powerful contributions to business ever created by the marketing profession. Many thousands of different branded products or services have consistently delivered benefits to groups of customers over many years. Their repeat purchase has become so routine that these entities have became part of their customers' lives. Moreover, customers are prepared to pay a premium for the benefits they deliver. These premiums have generated extra hard cash for their owners over many decades and, in some cases, for well over a hundred years. There...