Canadian Tire: Unexpected gifts

This case study explains how Canadian Tire Retail gave customers a reason to buy gifts in its store by launching a new Christmas campaign.

Canadian Tire: Unexpected gifts

TAXI Canada Ltd.Canadian Tire Retail

Situation analysis

Overall assessment

Christmas is without doubt, the most important time for retailers in Canada. It's a time when wish lists and gift lists are drawn up by kids of all ages. For a retailer who has as large a product offering as Canadian Tire, you would assume that they'd occupy a good portion of these lists.

There's just one problem. Only 30% of Canadians say "buying gifts" is their primary reason for shopping at Canadian Tire. Sales during this pivotal time were being hampered by this reputation.

As...

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