Building a better chatbot

This article clarifies the positive uses of the emerging chatbot technology, including steps on how to use it effectively.

To look at the layer of dust that's accumulated on your Amazon Echo speaker, you might think that chatbot technology has been around for a while. But driving everything from Amazon's voice-activated assistant Alexa to the bots bundled into Facebook, conversational interfaces have become familiar fast, and are still an emerging technology.

According to a recent study by Juniper Research, chatbots driven by artificial intelligence will redefine customer service by 2022, when they are estimated to save companies more than $8 billion per year. According to the research, that shift will represent a total makeover of how businesses function in...

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