Building a pet-friendly omnichannel marketplace: Leapfrogging mass retail through Design Thinking

Royal Canin, a super-premium pet food brand, used the Design Thinking approach to re-shape Chile's pet food market.

Introduction

As pure digital-players like Amazon and Alibaba bring the online retail experience to the offline world by opening walk-in stores loaded with Artificial Intelligence that look and feel like e-commerce solutions, we can no longer believe in an analog-digital divide, nor keep thinking about "on" and "offline" consumer as two separate and distinct entities. Instead, we need to think about omnichannel solutions that follow consumers as they seamlessly flow between screen and brick-and-mortar experiences, challenging the role of existing distribution and retail channels as last-mile bridges between brands and their consumers. So, how do you create "phygital" omnichannel solutions...

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