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Behavioural science has revealed how numerous cognitive biases are manifest in organisational thinking and operations, biases which can mean employees, not least leaders, directors and management teams, often make judgements and decisions in potentially sub-optimal ways. Yet, whilst the world has woken up to how behavioural science can be used to nudge and optimise consumer behaviour, organisational processes and systems have remained largely untouched.
However, in the last few years there has...