Pets at Home: Find my VIP

Pet supplies retailer Pets at Home maximised chances of lost pets in the UK being reunited with their owners by leveraging its 6,000,000 user-strong VIP app.

Campaign background

No one likes to think about their pet going missing. Pets at Home wanted to give people peace of mind by using their 6,000,000 strong loyalty club members to maximise the chances of pets being reunited with their owners.

Strategy

Havas helia Cirencester wanted to promote a holistic approach to pet ownership, which didn't just involve providing pet products for owners to purchase, but also showed that they really understood the psychology of pet ownership.

The VIP scheme itself was created as a means of doing everything possible to prolong the life of pets and the happiness of...

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