Summary
“This programme of work helped me and the team quickly hear directly from our customers, forming our strategy for prioritising and delivering against our customer expectations. This was an invaluable introduction to BT's customers as I began my BT role, challenging many assumptions I had, enabling me to get further faster with a more aligned team, as together we reimagined how to serve our customers.”
Harmeen Mehta – Chief Digital and Innovation Officer
This entry tells how we helped BT senior leaders connect with customers, growing customer centricity within the BT organisation and enabling the team to meet issues...