Fáilte Ireland: Making Dublin click again with tourists.

This case study shows how Failte Ireland, a national tourism body, reversed tourism decline in Dublin by engaging with visitors online.

Fàilte Ireland: Making Dublin click again with tourists

Agency: In the Company of Huskies

Introduction & Background

This is not a story about a beer, a bar, or a bank. It's not a story about big corporations or shareholder profit. It's a story about Dublin, and how, when it was most down on its luck, a series of brave communications decisions by Fáilte Ireland and its agencies helped bring it back from the brink.

These decisions were many and varied including:

  • Forgoing the traditional media it had always used and instead turning to digital and social channels.
  • Building new models...

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