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Segmenting consumers

Segmentation divides existing and potential customers into groups of similar individuals, helping marketers target audiences based on specific characteristics and needs. There are different types of segmentation, but the most common include demographic, socio-economic, geodemographic, behavioural, psychographic, lifestage and lifestyle. Segmentation aims to identify potentially lucrative consumer subgroups – those likely to be most profitable or with growth potential. Insights from segmentation are used to support marketing strategy development, NPD and product or service positioning.

Key Reading

Important papers from across the Warc database

This best practice paper provides an overview of segmentation. It discusses using it to identify groups of potential customers who are clustered around common traits, understanding how they may best be reached and how they will respond to different messages and appeals.
Byron Sharp argues that brands with quite different features end up selling to the same people as rivals.
A guide to segmenting consumers and embedding segments across a business.
Why people's lifestyles and mindsets are more important than gender, age and income as predictors.

Case Study

This case study describes how Rwandan genocide survivors' charity, SURF, drove engagement and brand awareness to promote jewellery made by genocide widows, using audience surveys and data-optimised creative units.

Case Study

This case study describes how Renault, the car maker, launched a new 4x4 model into a highly competitive market in the UK using a targeted CRM programme.

Case Study

This case study describes how Bupa, a private healthcare company, improved its door drop campaigns for care homes in the UK.

Case Study

This case study details how OVO Energy, an energy supply company, built awareness and incorporated door drops into its multichannel recruitment campaign to drive incremental PAYG (prepayment) customers in the United Kingdom.

Case Study

This case study details how easyJet, the British aviation company, made use of email to increase engagement among its customers.

Case Study

This case study describes how Coors Light, the US beer brand, remedied declines in sales and penetration by creating Climb On, a campaign that echoed a desire shared by all people - not just men: to overcome obstacles.
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This report assesses customer attitudes, in relation to how HSBC could rethink segmentation when producing their five year plan.


This article explores the concept of age, specifically in terms of 16-19 year olds and those over 65, in relation to branding, personal attitudes and perceptions, and responses to music.


In this article, the author adds her own contributions on how to use data to gain human insight into customer needs.


This article looks at what programmatic can do to move away from the relentless targeting that ultimately only alienates consumers, and become better targeted and tailored messaging welcomed by its audience.


This article examines how a new kind of analysis can take segmentation one step further by relating two or more sets of variables, providing a far more refined analysis.


This article explores the current reading and thinking on the topic of segmentation; a crucial element of marketing, segmentation identifies relevant consumer subgroups, focusing and directing communication strategy.
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  1. Article

    This article considers the hype attached to the belief that Millennials are unlike any other generation, and finds that the majority of the cohort are much like older compatriots - unless they are affluent.

  2. Article

    This article shows that marketers are ill served by traditional demographics when dealing with millennials and could get better results if they adopted attitudinal segmentation.

  3. Article

    This paper provides an overview of segmentation and the way in which it is used to identify groups of potential customers who are clustered around common, identifiable traits, and to understand how they may best be reached and how they will respond to different messages and appeals.

  4. Article

    This best practice guide looks at how brands can build long-term loyalty in a marketing environment that has often relied on short-term rewards.

  5. Article

    This article argues that brands need to innovate in their product offering and marketing to match the growing trend for consumers to trial and review beauty products via digital devices and social media.
  6. Article

    This paper sets out research undertaken by Viacom International Media Networks (VIMN) in Northern Europe to better understand the lives and needs of millennials, how these build into trends and how VIMN can best serve this group.

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