AN 'EXCEPTIONALLY HIGH' number of consumer complaints has led the independent Authority of the DMA to publicly censure two member companies - mail order firm Janbo Trading and fulfilment house McIntyre & King - the first time such a step has been taken since the DMA's formation in April 1992. Growled ADMA chair Joyce Blow: 'I hope the fact that the Authority has taken disciplinary action will serve as a warning that poor standards will not be tolerated.' Janbo blamed its fulfilment house and computer error [two traditional scapegoats] and assured ADMA that 'all is now well and has been for several months'. ADMA also recommended that M&K be monitored to ensure the problems do not recur.
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