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COMPLAINTS LEAD DMA TO RAP MEMBERS' KNUCKLES

News, 01 August 1997

AN 'EXCEPTIONALLY HIGH' number of consumer complaints has led the independent Authority of the DMA to publicly censure two member companies - mail order firm Janbo Trading and fulfilment house McIntyre & King - the first time such a step has been taken since the DMA's formation in April 1992. Growled ADMA chair Joyce Blow: 'I hope the fact that the Authority has taken disciplinary action will serve as a warning that poor standards will not be tolerated.' Janbo blamed its fulfilment house and computer error [two traditional scapegoats] and assured ADMA that 'all is now well and has been for several months'. ADMA also recommended that M&K be monitored to ensure the problems do not recur.