Managing knowledge, maximising returns - Revolutions in business information management

This presentation addresses the utilisation of the latest knowledge management and web techniques to create BORIS (Bank Of Research and Insight Stuff) in conjunction with the research team within Aviva, United Kingdom.

Managing knowledge, maximising returns – Revolutions in business information management

Luke AllenNunwood: Fizz, Nunwood, United Kingdom

Nigel Spencer

WHAT IS KNOWLEDGE MANAGEMENT?

Knowledge Management (KM) comprises a range of practices used in an organisation to identify, create, represent, distribute and enable adoption of insights and experiences. Such insights and experiences comprise knowledge, either embodied in individuals or embedded in organisational processes or practice.

As a medium, the web lends itself to knowledge management extremely well. The statement “to identify, create, represent, distribute and enable adoption” are all phrases that have been associated with internet media, from search through to...

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