Unique panel insights for a complex, fast-moving market - a longitudinal case study spanning twenty years

Tom Smart
Topflight Research, United Kingdom

Michael Dent
DHL Express, United Kingdom


The changes taking place in the supply side of the international freight and document couriers during the last 20 years have been wide-ranging and fundamental, with new forms of service provision redefining the industry and the market. Moreover, in the last five years, large-scale acquisitions have seen the emergence of major players with the potential capacity to offer and provide all types of transport services, which had previously been seen as separate, specialist activities. These range from fast courier services for documents and light parcels, to the more traditional movement of heavier consignments by air, road and sea.