Point of View: The journey's the destination

Dave Trott
The Gate London

You know how a little thing can upset you?

Not because it's a big deal, just because you come in contact with it on a daily basis.

For me, that annoying little thing is a recorded voice on the Tube.

Every time the train comes into Hampstead.

"At the next station the last set of doors will not open. Customers should use the doors at the front of the carriage to leave the train."

Just one particular word here always grates on me.

'Customers'.

About fifteen years ago London Underground had a massive problem.

The Tube carries over a billion people a year.

It's the largest, oldest underground network in the world.

But the Tube hadn't been maintained properly, or upgraded to cope with increased capacity.

There were constant breakdowns, delays, strikes, dirt.