British Gas: Redesigning the British Gas billing experience
Agency: LippincottClient: British GasBrand: British Gas Billing ExperienceCategory: Information Design
Executive summary
Calls reduced, money saved, design acclaimed
Over the last few years the major companies supplying energy to the UK market, known to most as the "Big Six", have received an unprecedented level of criticism. Spiralling energy prices and ever increasingly complicated bills and tariffs ensured customers were feeling bruised by the extra cost burden, while frustrated at what seemed like a lack of transparency from the energy companies who continued to make big...