easyJet community – using online communities to co-create the future

Sophie Dekkers
easyJet, United Kingdom

Graeme Lawrence
Virtual Surveys, United Kingdom.


There has been much hype and debate about the benefits of online research communities and the approach appears to be dominating what comes under the Research 2.0 umbrella. The number of papers at this conference provides good evidence of this.

Many of the papers at recent research conferences have focused on the emergence of research communities – why they are more sustainable than proprietary panels, their place in the social media world, etc. This paper aims to take the evidence for a research community approach a stage further, with the focus on the client experience.