Mobile Communications and Emerging Media: Prevalence and Impact in the Workplace

Jennifer P. Bott, Ray V. Montagno and Judy Lane


Much has been theorized about the benefits of incorporating communication technology into the workplace (Stiroh, 2002), but no studies have directly examined the prevalence of mobile computing and other emerging media use in organizations. Responses to a survey of human resource professionals provide a baseline for understanding emerging media prevalence and support in the workplace. Specific comparisons between organization size categories and industry sectors made on prevalence uncovered interesting differences, with more small firms adopting policies. Differences were also uncovered between product and service categories, with product organizations reporting more use of emerging media for various purposes. Practical implications, suggestions for managers and limitations are discussed.