Conference Report: Financial Services Research - rebuilding trust in financial brands

This report from the Market Research Society's Financial Services Research conference covers presentations from a range of speakers looking at the issue of rebuilding consumer trust.

Conference Report: Financial Services Research - rebuilding trust in financial brands

James AitchisonWarc

After the economic events of the last 12 months, it's little wonder that the Market Research Society's recent Financial Services Research conference was devoted to how the industry can reposition itself, its brands and its products to restore consumers' trust.

The speakers tasked with the challenge included a broad mix of client insight executives and agency researchers, from whom a key message resonated: financial services providers and brands need to establish a granular understanding of individual consumers.

In attempting to do so, it was the programme's...

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