Technology in banking. New opportunities or just another way of alienating the customer?
Doug KomiliadesFDS International Limited, UK
GROWTH OF ANSWERING TELLER MACHINE USAGE
Figure 1 shows that in the UK the number of ATM's increased by 10% in the early 1990's, that the number of withdrawals through ATM's increased by 24% and the value of these withdrawals by 40%. Over the same time period there was a 6% decline in the number of bank branches. See Figure 1.
Our comparison in Figure 2further highlights the increasing use of ATM's by showing that individual bank...