Thomson: Email programme

With many people only booking one holiday a year, the UK travel agency chain Thomson optimised its email programme to drive sales by managing engagement, supporting decision-making and encouraging conversion to upsell higher margin products.

Thomson: Email programme

CreatorMail

THE TEAM

Mark Brennan - Managing DirectorJeremy Gidley - General Manager CRMDan Ridler - Senior CRM ManagerSteve Cathcart - CRM ManagerDinesh Hirani - Development DirectorAllan Tran - Project ManagementDan Stan - DeveloperDavenia John - Account Director

OTHER CONTRIBUTOR

Omniture - Web analytics integration

WHAT IS WONDERFUL ABOUT THIS WORK?

This email programme drives sales by managing engagement, supporting decision-making and encouraging conversion and up-sell to high-margin products. Personalised relevancy is driven by what customers do online, with timely tailored content....

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