Lessons from the front lines: How to engage BRIC consumers in multinational online communities

Consumers in BRIC markets account for nearly one-third of the world's online population and experiment with social media more broadly than other consumers.

Lessons from the front lines: How to engage BRIC consumers in multinational online communities

Manila Austin and Katrina LermanCommunispace

INTRODUCTION

The global marketplace is in flux, expanding rapidly to accommodate new markets and new consumers. As the use of the Internet and mobile devices explodes in developing nations, their citizens are drawn to the irresistible lure of the “global village” suddenly open in front of them. But as these consumers continue to grow their purchasing power and enter the digital world, they seek not only to connect with friends, family and like-minded individuals, but to gather information and inform...

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