DHL Express (Singapore): Getting Personal

As Malaysia's market leader, DHL needed to protect its position from encroaching competition. To defend its territory, it pursued increased sales through existing customers.

DHL Express (Singapore): Getting Personal

OgilvyOne Worldwide, Malaysia

ENTRY INFORMATION

Category: Business and Consumer ServicesCountry where program ran: MalaysiaDate program started/ended: 1st March - 30th September 2008

Product Description: A DHL loyalty campaign designed to maximise high value customers' share of wallet (SOW).

Advertiser/Client Name: DHL Express (Singapore) Pte LtdMedia Channels: Direct Mail Other

STRATEGY

Marketplace Challenge:

WAVES OF CHANGE Although DHL was the number one express logistics company in the Malaysian market (44% in 2007)*, other players such as FedEx (23% in 2006 vs 25% in 2007)...

Not a subscriber?

Schedule your live demo with our team today

WARC helps you to plan, create and deliver more effective marketing

  • Prove your case and back-up your idea

  • Get expert guidance on strategic challenges

  • Tackle current and emerging marketing themes

We’re long-term subscribers to WARC and it’s a tool we use extensively. We use it to source case studies and best practice for the purposes of internal training, as well as for putting persuasive cases to clients. In compiling a recent case for long-term, sustained investment in brand, we were able to support key marketing principles with numerous case studies sourced from WARC. It helped bring what could have been a relatively dry deck to life with recognisable brand successes from across a broad number of categories. It’s incredibly efficient to have such a wealth of insight in one place.

Insights Team
Bray Leino

You’re in good company

We work with 80% of Forbes' most valuable brands* and 80% of the world's top top-of-the-class agencies.

* Top 10 brands