Recognizing Hidden Factors in Healthcare Innovation: A high reliability operating room for Mayo Clinic

Laura G. Lee

In designing for an environment as multi-faceted as an operating room, with its complexity of teambased roles and protocols, mixture of high and low-tech, and spatial and ergonomic challenges, a comprehensive picture of hidden factors and needs often becomes fragmented by the production demands around individual products, services, or roles.

Recognizing Hidden Factors in Healthcare Innovation: A high reliability operating room for Mayo Clinic

Laura G. LeeMayo Clinic Center for Innovation, United States

“You miss things sometimes, and that's human nature.” (Circulating Nurse, on the process counting instruments during surgery)

INTRODUCTION

The purpose of this paper is to demonstrate the importance of revealing hidden factors in healthcare innovation within the institutional setting of the Mayo Clinic. Hidden factors, the unknown social and environmental elements that shape human behavior, are often overlooked in the design of our healthcare institutions. Despite the Mayo Clinic's world-renowned reputation for exemplifying integrated,...

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