Perspectives 2008 - Power shift: thinking differently about consumers
Cheryl Giovannoni
There was a time when managing brands wasn’t so complex. With varying degrees of simplicity, brands such as Kellogg’s, Coca-Cola and Heinz acquired dominance by creating easy-to-understand identities that resonated with consumers and then “speaking to” their audiences through a finite number of channels.
Fast-forward Fast-forward 50 years and add to the mix a competitive marketplace, channels proliferating exponentially, and power to the people that couldn’t have been imagined before. The oncerestful world of brand owners has been turned on its head.
Before going any further, it’s important...