BAA Heathrow - Airline Moves

BAA’s Airline Relocation is the most complex airline relocation programme ever undertaken. The opening of Heathrow Terminal 5 triggered a large-scale programme in which over 50 of Heathrow’s 90 airlines carrying millions of passengers, will move terminals over a 21 month period from March 2008 to Jan 2010.

BAA Heathrow – Airline Moves

Internal Communications The Team

AIRLINE MOVES

This is a demonstration of how the measure of success for this internal communications programme, at the heart of the success of the world's busiest airport, is the fact that the customer doesn't know it's happening.

The next time you set off on a journey from Heathrow, imagine the frustration if the ground staff directed you to the wrong terminal and you missed your flight. Imagine the chaos, reputation damage and the loss of public confidence in Heathrow's operator BAA.

BAA's Airline Relocation is the most complex airline...

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