Why the consumer should not be the king in India
Jitender DabasJWT
The chances are that if you are in India you would be likely to reach the conclusion that the rudeness you observe towards service providers – mobile phones, banks, credit card providers etc – comes from consumers experiencing poor standards of service and/or that the quality of service is fast deteriorating. In fact, the reality is quite the opposite.
About ten years ago it used to took 15 days to three months to get a telephone installed. Today it takes less than 24 hours for...