The healthcare journey: Understanding clinical experiences from the patient and caregiver perspectives
Lekshmy Parameswaran Philips Design's Clinical Healthcare Group, Netherlands
Laura Nino Philips Design's Foresight, People and Trends Research Group, Netherlands
PREFACE
Although today's clinical healthcare domain is typically driven by technological possibilities, increasingly awareness is building that a change in focus is needed to also incorporate the experiences of those who undergo a treatment or provide it. There is a growing demand for more human focused care and solutions.
In order to anticipate this growing demand and design innovative and human-focused clinical healthcare solutions, it is essential...