Consumer response to digital convergence

In this review of new technology and changing consumer behaviour, Nigel Sheldon, director of digital at Starcom Digital, argues that digital convergence is not necessarily inevitable, and will depend on consumers finding a need for it.

Consumer Response to digital convergence

Nigel Sheldon

Nowadays we increasingly get our entertainment from a range of different devices. The comedian Ricky Gervais's podcast has surpassed five million downloads; the file-sharing of demos among fans before a CD was released helped ensure that online music downloads would contribute to the fastest first-album UK sales of all time from UK band the Arctic Monkeys; and Virgin Radio boasted more SMS messages during the launch Christian O'Connell show than usually received in a day. Meanwhile, Big Brothersustained its appeal across different channels, as people wanted to stay in touch with...

Not a subscriber?

Schedule your live demo with our team today

WARC helps you to plan, create and deliver more effective marketing

  • Prove your case and back-up your idea

  • Get expert guidance on strategic challenges

  • Tackle current and emerging marketing themes

We’re long-term subscribers to WARC and it’s a tool we use extensively. We use it to source case studies and best practice for the purposes of internal training, as well as for putting persuasive cases to clients. In compiling a recent case for long-term, sustained investment in brand, we were able to support key marketing principles with numerous case studies sourced from WARC. It helped bring what could have been a relatively dry deck to life with recognisable brand successes from across a broad number of categories. It’s incredibly efficient to have such a wealth of insight in one place.

Insights Team
Bray Leino

You’re in good company

We work with 80% of Forbes' most valuable brands* and 80% of the world's top top-of-the-class agencies.

* Top 10 brands