Connecting Insight with the Organisation: Knowledge Management Online
Luke AllenNunwood Consulting
Corrine GreenNokia
An examination of Nokia's MACK (Market and Consumer Knowledge) implementation, designed to manage and disseminate information throughout their global organisation.
INTRODUCTION
This paper will focus on the practical implementation and business wide impact of an online document management system. After introducing Nunwood and the companies we have worked with over the past 5 years, the paper continues by analysing the approach taken to understand the need for such a system.
Once the requirements have been defined, we will provide an overview of how these were...