Voice over Internet Protocol (VoIP):Impacts on Communications carriers and consumers

John Rutkowski, Steve Parsons and Richard D. Emmerson

Most analysts seem to agree that Voice over IP (VoIP) eventually will change the way telephone services are bought and sold.

Voice over Internet Protocol (VoIP)

Impacts on communications carriers and consumers

Richard D. Emmerson Taylor Nelson Sofres Steve ParsonsTaylor Nelson Sofres and John RutkowskiTaylor Nelson Sofres

INTRODUCTION

Most analysts seem to agree that Voice over IP (VoIP) eventually will change the way telephone services are bought and sold. VoIP will continue to grow as industry standards and technologies evolve. This development will have a dramatic impact on consumers and on communications carriers. Yet little research is being performed today that will help communications service providers determine how to change and adapt their future business...

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