Analysis of Actual and Potential Customers of Mobile Communications in Italy. A Study of Socio-Cultural Factors Influencing Mobile Phone Users

This report offers evidence on the practicability and corporate efficacy of one approach to the analysis of socio-cultural factors influencing mobile phone use.1) Our survey enabled us to draw a general map of attitudes to cellular telephony within which we have identified attitude 'macro-areas' that correspond to specific consumer spending patterns.

Analysis of Actual and Potential Customer of Mobile Communications in Italy: A Study of Socio-Cultural Factors Influencing Mobile Phone Use.

Maurizio Soverini, Simonetta Armato, Mirella Belotti, Mario Fumi andConcetta Perone  Telecom Italia Mobile, Italy.

PROBLEM DEFINITION

Today, the Italian mobile phone market is continuing to enjoy a period of explosive growth that is attracting an ever wider and more various audience: "Italy is currently reported to be Europe’s largest mobile communications market with a penetration rate of 21.1%."1In particular, in recent years the introduction...

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