Viewpoint: Importance-performance analysis: common misuse of a popular technique

This viewpoint discusses the misuse of Importance-Performance Analysis (IPA). The authors argue that in contemporary IPA research importance is rarely regarded as a multidimensional concept despite the topic being debated since the late 1960s.

Importance-performance analysis: common misuse of a popular technique

Josip Mikulić, Darko Prebežac and Marina Dabić

University of Zagreb, Croatia

In recent years, importance-performance analysis (IPA) has gained popularity in the wider management research area. The original methodology was introduced in 1977 by John A. Martilla and John C. James in a short Journal of Marketingarticle set within the context of the automobile industry. By comparing the importance and the performance of a series of personal car attributes, these authors set up a...

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