Big Data and Research Data: The beginning of a beautiful friendship

This paper explores how Sky UK, the satellite TV company, undertook in-depth customer research in the UK and modelled it against third-party big data to find out which groups would respond to different communications, broadening the purchase funnel for subscriptions.

Big Data and Research Data: The beginning of a beautiful friendship

Joe Catling and Rupesh Patel

Introduction

The world's supply of data is increasing rapidly, and companies hold more data about their customers than ever before. However, this data is by its nature limited in scope: typically to demographics, behaviour such as spending and consumption patterns, and potentially modelled data based on (for example) postal address.

Research can provide a wealth of additional psychographic information around context, emotions, drivers, response to new concepts, and so on – but we can only ever hope to speak directly to a fraction of...

Not a subscriber?

Schedule your live demo with our team today

WARC helps you to plan, create and deliver more effective marketing

  • Prove your case and back-up your idea

  • Get expert guidance on strategic challenges

  • Tackle current and emerging marketing themes

We’re long-term subscribers to WARC and it’s a tool we use extensively. We use it to source case studies and best practice for the purposes of internal training, as well as for putting persuasive cases to clients. In compiling a recent case for long-term, sustained investment in brand, we were able to support key marketing principles with numerous case studies sourced from WARC. It helped bring what could have been a relatively dry deck to life with recognisable brand successes from across a broad number of categories. It’s incredibly efficient to have such a wealth of insight in one place.

Insights Team
Bray Leino

You’re in good company

We work with 80% of Forbes' most valuable brands* and 80% of the world's top top-of-the-class agencies.

* Top 10 brands