Enabling A Full Life To People With A Mental Disability: How research can help to give everyone a voice

This paper describes a research project carried out for Philadelphia, a large health care facility in the Netherlands for people with mental disabilities, which created a new holistic vision for mental healthcare.

Enabling A Full Life To People With A Mental Disability: How research can help to give everyone a voice

Gaby Siera and Maurice Palmen

Preface

Customer centricity is the core strategy of many organisations. How can we put our client at the heart of the organisation, delivering a better, more tailored and more streamlined customer experience? This paper describes a project carried out for Philadelphia, one of the largest health care facilities in the Netherlands for people with severe mental disabilities. It outlines how research helps Philadelphia to learn the needs of a group of people that inherently have difficulties...

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