Enabling A Full Life To People With A Mental Disability: How research can help to give everyone a voice
Preface
Customer centricity is the core strategy of many organisations. How can we put our client at the heart of the organisation, delivering a better, more tailored and more streamlined customer experience? This paper describes a project carried out for Philadelphia, one of the largest health care facilities in the Netherlands for people with severe mental disabilities. It outlines how research helps Philadelphia to learn the needs of a group of people that inherently have difficulties...