Seven customer experience tips from Airbnb, Booking.com and Skyscanner
A full 89% of companies expect to compete mostly on the basis of customer experience by the end of 2016, according to a 2014 Gartner survey.
For the biggest brands in Asia's booming travel sector, differentiating their service with great customer experience is considered the key to growth and maintaining customer loyalty.
Here are seven insights from travel industry insiders on optimizing customer experience in a digital world, from the EyeForTravel Summit in Singapore recently.
#1: Frontline service is everything
Booking.com's director of strategic partnerships for Asia Pacific,...