Fair & Lovely: Fighting to retain its loveliness

This case study shows how Fair & Lovely (FAL), Unilever’s market-leading skin lightening cream in India, used a functional and emotional campaign to retain its leadership.

Fair & Lovely: Fighting to retain its loveliness

Chaitanya Bivalkar

Campaign details

Brand Owner: Hindustan UnileverLead agency: MindshareBrand: Fair & LovelyCountry: IndiaIndustry: Skin care, sun protectionMedia: Newspapers; Radio; Sponsorship – media; TelevisionBudget: 3 – 5 million

Market background and cultural context

The face care market is a US$ 1510 million category which includes, hand and body and face care products. Within face care (US$537 million), there are premium and mass market (lower price) creams ranging from skin lightening (fairness) to anti-ageing, moisturisers and lip care.

Fair &...

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