Want faster restaurant service? Put your mobile phone away
The following piece, originally posted anonymously by a disgruntled New York City restaurateur on Craigslist, highlights the disruptive effect that ubiqitous mobile phone use has had on restaurant service
We are a popular restaurant for locals and tourists alike. Having been in business for many years, we noticed that although the number of customers we serve on a daily basis is almost the same today as it was 10 years ago, the service seems super slow, even though we added lots more staff and cut back on menu items.
One of...