Mobile marketing communications in the retail environment: A comparison of QR code users and non-users

In response to the trend toward ubiquitous mobile communications, this study compares shopping-related personal characteristics and behaviors of QR code users with those of non-users.

Mobile marketing communications in the retail environment: A comparison of QR code users and non-users

Jay Sang Ryu

Introduction

Since the introduction of wireless Internet and mobile technology, the retail environment has changed significantly. With an increasing number of mobile phone users and consumers embracing a mobile lifestyle, retailers should adopt a mobile marketing mindset in order to build sustainable and profitable relationships with mobile-savvy consumers.

It is documented that about 82% of U.S. mobile phone users search for shopping information or make purchases via their mobile phones (Goldberg, 2010). This new shopping behavior provides compelling reasons for why U.S....

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