Simpler, clearer, fairer: How consumer research and insight has shaped Ofgem's retail market review
Rachel SalterOfgem
Summary
Ofgem has spent almost three years developing a major package of regulation to make the energy market simpler, clearer and fairer for consumers. Developed against a backdrop of exceptional political scrutiny, the Retail Market Review (RMR) represents the most significant intervention in the energy retail market since the sector was opened up to competition over a decade ago.
Insight has been applied iteratively at every stage of the policy cycle, and has had a genuine impact on the proposals that have evolved...