From brand stewards to Star Trek: why marketers must look to the future

This event report discusses how agency proliferation, process management and a focus on the past are hampering the marketing industry from tackling many of the important trends now reshaping consumer behaviour.

From brand stewards to Star Trek: why marketers must look to the future

Andrea Sophocleous

Marketers have failed to keep up with the changes sweeping through the communications industry because they are too busy managing their multiplying number of agencies and looking to the past, according to David Morgan, executive director of marketing and corporate communications at Nestlé Australia.

Speaking at the ADMA Global Forum, held in Sydney in August 2013, Morgan reported that many practitioners had become bogged down in process management, and are failing to address the growing number of challenges they face as a result....

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