Ease of drive installation, commissioning and maintenance: An international study

This article describes international qualitative research by Control Techniques, the industrial technology company, in order to understand how the installation, commission and maintenance of its products could be made easier.

Ease of drive installation, commissioning and maintenance: An international study

Joseph Walker and Kate LeckieControl Techniques and Kinneir Dufort

Summary

Control Techniques has adopted a user-centred approach to product development throughout the business. This is complex because the company sells to a wide range of global economies.

In preparation for the development of new products for the Elevator and Heating Ventilation & Air Conditioning (HVAC) industries, Control Techniques partnered with Kinneir Dufort to conduct a global programme of qualitative research and contextual inquiry with users to understand how to make its products easier to install, commission and maintain.

The...

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