Brand loyalty: does it really exist?

The 'focus' theme for the May 2007's Admap report is brand loyalty. In this introductory article, Roderick White discusses definitions of behavioural and attitudinal loyalty, some metrics to measure it and 'possible' methods to sustain it.

Brand loyalty: does it really exist?

Roderick White

The ‘focus’ theme for the May 2007’s Admap report is brand loyalty. In this introductory article, Roderick White discusses definitions of behavioural and attitudinal loyalty, some metrics to measure it and ‘possible’ methods to sustain it.

Other articles featured in this Admap May 2007 report on brand loyalty:

  • Driving loyalty through fantastic Customer Experience  

Huw Watkins

  • The Net Promoter debate ...

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