How Target rebounded from data breach and image immolation
Geoffrey PrecourtWarc
In December 2013, Target Corp. was making headlines all over the world. A data breach – the unintentional release of confidential information covering as many as 110 million customers – tarnished the venerable brand in a way that it could never have anticipated.
It was a wound deeper than any other brand had suffered in this area. And, in truth, just as Target had no idea of how the breach happened, there was no certain road back to recapturing consumer confidence.
Jeffrey J. Jones II, the company's...