How does advertising affect loyalty? Using Project Apollo data to investigate the relationship in a new way

Understanding and measuring advertising and buyer loyalty have been on marketers' agendas for many decades.

How does advertising affect loyalty? Using Project Apollo data to investigate the relationship in a new way

Rachel Kennedy, Carl Driesener and Gerald GoodhardtEhrenberg-Bass Institute for Marketing Science; Australia

Colin McDonaldEhrenberg-Bass Institute for Marketing Science and Media Trust, Australia

Leslie WoodMedia Trust LLC; and Leslie Wood Research, Inc., United States

INTRODUCTION

In today's complex multi media environment, the industry is making moves towards passive consumer centric measurement of cross media consumption. While this is a good thing, further development of the metrics that advertisers need to make multi-media decisions and monitor performance is...

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